All information and data collected in our data forms, the Website, its sub-domains and our mobile applications are treated with strict confidentiality as mandated by the Data Privacy Act of 2012 (RA 10173). No data or information will be disclosed to third parties without your written permission or a valid order from the court and/or other government agencies.
Any person who avails of our services, enters and makes use of the Website, its sub-domains, and our mobile applications signifies their agreement to be bound by the Policy. By availing our services and using any part of the Website, its sub-domains and our mobile applications, you consent to the collection and use of your personal information as outlined in the Policy as well as the collection, processing and maintenance of this information in the Republic of the Philippines, and if applicable, other countries. If you do not agree to the terms of the Policy, you must promptly discontinue using our services or the Website.
In order to avail our services and/or access the contents of our Website, its sub-domains, and our mobile applications, we will require you to register with us by creating your own personal Packetworx account.
When you register, you will be asked to provide certain personal information about yourself and/or your company, whichever is applicable. Personal information encompasses data that can be used to identify an individual. The Policy strictly requires that the information you provide us, at any given time, be true, accurate, current and complete. Furthermore, you must ensure that such information is kept accurate and up to date.
PURPOSE OF COLLECTING PERSONAL INFORMATION
Our primary purpose in collecting, holding, and using your personal information is for us to answer your inquiries, to your requests for quotations, facilitation, promotion, and improvement of our services. We only collect information that we consider necessary for achieving this objective.
If you register with us, your personal information may be used for any of the following activities:
- To verify your identity;
- To respond to requests or inquiries;
- To monitor and improve the performance of the Website, its sub-domains, our mobile applications;
- To maintain and develop the Website, its sub-domains, our mobile applications and our services;
- To provide any other information that we deem helpful to you.
Rest assured, we will treat any information that you give us with the utmost confidentiality. However, we may pass this information on to other businesses who perform functions or services on our behalf such as legal services, IT services, call centers, gateway providers, organizations that assist us to check or prevent unauthorized or fraudulent transactions, or those otherwise required by law.
We will request any third party, with whom your personal information is disclosed, to also treat the information as confidential and to protect it in a manner consistent with this Policy.
We may also use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
PROCESSING OF PERSONAL INFORMATION AND SENSITIVE INFORMATION VIA ANY OF THE FOLLOWING (1) CONTACT US (2) SCHEDULE YOUR VISIT FORM (3) IOT TECHNOLOGY HUB REGISTRATION (4) PACKETAIR REGISTRATION FORM (5) PACKETTHINGS REGISTRATION FORM (6) EVENT REGISTRATION (7) DEMO OR PROOF OF CONCEPT PURPOSES (8) ACCREDITATION AS PARTNER OR DISTRIBUTOR OR SUPPLIER (9) SOCIAL MEDIA REGISTRATION OR INQUIRIES (9) OTHER RELATED ACTIVITIES
We collect and hold personal information that is reasonably necessary for the operation of our business including, but are not necessarily limited to, the following:
- Email Address
- Club or Organization
- Phone Number
- Other personal information as supplied or disclosed to Packetworx
Personal information is collected whenever you do the following:
- Visit the Website and/or its sub-domains;
- Submitting an inquiry through the Contact Us Form;
- Scheduling your visit through the Schedule Your Visit Form;
- Registration through the IoT Technology Hub Registration;
- Registration through any of our mobile applications;
- Take part in our promotions, testimonials, surveys and focus groups; and
- Deal with us in other ways that may require you to provide us with your personal information (i.e. contacting us or bringing a claim against us).
We may also collect personal information about you by accessing data from other sources. We may analyze that data together with your records with us in order to learn more about your preferences and interests.
When you visit the Website, click on our online advertisements, or visit our social media, we may collect information about you using technology which is not apparent to you, such as in the instance of “cookies”.
HOLDING OF PERSONAL INFORMATION
All the personal information that we collect is safely stored in our records database, which consists of web servers and hard copies of files. Please note that our servers may be operated by us and/or by our service providers. Your personal information is password-protected to prevent unauthorized access to it. You should not divulge your password to anyone. In any case, we have ensured security measures aimed at eliminating risks of unauthorized access to, and loss, misuse or wrongful alteration of personal information.
DISCLOSURE OF PERSONAL INFORMATION
Personal Information may be disclosed to third parties in order for Packetworx to effectively manage its business. These third parties include, but are not necessarily limited to, the following:
- Third parties contracted by Packetworx to assist in delivering Packetworx services;
- Strategic business partners of Packetworx;
- Government agencies or other authorities if required or authorized to do so to discharge any regulatory function, under any law or in relation to any order or judgment of a court;
- Government agencies or other authorities for the purpose of detection or prevention of crime, illegal/unlawful activities or fraud or for the apprehension or prosecution of offenders, or for an investigation relating to any of these;
- Any party involved in or related to a legal proceeding (or prospective legal proceeding), for purposes of the legal proceedings; and
- Other parties permitted under any data protection legislation.
The Website may contain links to third party sites. Packetworx is not responsible for such third-party sites. Any personal information that you provide to said sites will not be covered by the Policy.
AUTOMATIC COLLECTION OF TECHNICAL DATA
Information about your computer hardware and software may be automatically collected by the Website. This information may include, among others, your IP address, browser type, domain names, access times and referring website addresses. This information is used for the continued maintenance and operation of our services and to provide general statistics regarding the use of the Website.
We use reasonable security measures to protect against the loss, unauthorized access, misuse, alteration and destruction of personal information under our control, both during the transmission and reception of data. Although we do our best to protect and maintain the security of information, we cannot guarantee that it will remain free from unauthorized access, use, disclosure, or alteration. This is because the transmission of data over the Internet or any method of electronic storage, particularly via public computers, is never fully secure. Thus, you are responsible in securing your personal password and user credentials.
If you have any issues or complaints regarding our privacy rules or any breach of privacy, please feel free to bring it to our attention via a written notice. Thereafter, your written complaint will be thoroughly discussed and investigated by our personnel, service providers, and/or other responsible agencies. Rest assured that we will do our best to address your concerns in a timely manner and promptly inform you the outcome of the investigation.